Public transport – buses and trams
Tickets can be categorised with respect to:
a) the validity period
- single journey, multiple journey tickets and short-term tickets – traditional paper tickets that have to be validated; they are valid either for a single journey or a specific period of time (for instance, for an hour, 24 hours or a week since the validation in all MPK lines)
- Long-term tickets – the Cracow City Card (Krakowska Karta Miejska) – personal card that can be topped up for a fixed period of time: a month or a semester and do not have to be validated; a card can be purchased at designated places in the city (for further information go to the section 'purchase and validation of tickets'). The website concerning the city cards: http://www.kkm.krakow.pl/pl/
b) the area of validity
- Tickets for the City of Cracow - valid only within the area of the City of Cracow, in the so-called Ticket Zone 1
- Tickets for the Cracow Metropolitan Area - valid within the area of the City of Cracow and the neighbouring communes, that are on the routes of buses operated by the Municipal Transport Company. It is the so-called Ticket Zone 2. The metropolitan area is operated by the bus lines the numbers of which start with 2, for instance 201 (standard buses); 3, for instance 301 (express buses); and 9, for instance 902 (night buses). To travel by one of those buses within the boundaries of the City of Cracow, you need a Zone 1 ticket. Information about the boundaries of the zones is usually posted at stops.
- Standard Tickets
- Reduced Tickets - Among passengers eligible for ticket concessions there are, among others, students, doctoral students at Polish higher education institutions (excluding post-graduate students), students at Polish primary, lower secondary, secondary and post-secondary schools up to the age of 24, children between 4 and 6 years of age, students at foreign schools and higher education institutions up to the age of 26, disabled passengers
Passengers entitled to free fares include: children up to the age of 14; adults above 70 years of age; disabled people with a medical certificate on high degree of disability, total permanent disability or/and inability to lead independent existence as well as their carers accompanying them in a vehicle. In the event of a ticket inspection, a passenger is required to present a relevant document or certificate that entitles him/her to free travel.
The price of a ticket depends on its type (see above). A standard 60-minute ticket for the area of the City of Cracow costs 5 PLN, while a standard 30-day network ticket (for all lines) valid within the boundaries of the City of Cracow – 94 PLN.
The current prices of single and multiple journey tickets are available here:
The current prices of long-term tickets (Cracow City Card) are available here:
The price lists are available in Polish and English.
Purchase and validation of tickets
Single and multiple journey tickets and MPK period tickets can be purchased:
- from vending machines at stops and in public transport vehicles (on trams they are usually placed in the first carriage)
- from the driver (only if there is no vending machine or it is broken). Drivers sell only 60-minute tickets – standard (5 PLN) and reduced (2,5 PLN) ones. You should have an exact amount of money.
- at some kiosks
- via Internet and mobile applications such as moBiLET http://www.mobilet.pl/ or Skycash http://skycash.com/. Having registered, downloaded an application and topping up your account, you can buy tickets via your mobile.
A purchased single or multiple journey ticket (excluding a ticket purchased via a mobile application) should be validated immediately after boarding the vehicle. The validated ticket should be kept for inspection.
Long-term tickets should be validated only once, during the first journey.
Long-term tickets – Cracow City Card (Krakowska Karta Miejska, KKM)
Cracow City Card is a carrier of a personal (assigned to a specific person) long-term ticket. The card can be obtained for free while a passenger purchases a long-term ticket for the first time. The first long-term ticket can be purchased at one of the following Points of Ticket Sale:
- 3/5 Podwale St;
open form Monday to Friday, from 7:00 till 21:00
- District Centrum D Block no. 7;
open form Monday to Friday, from 7:00 till 19:00
- 8a Krowoderskich Zuchów St;
open form Monday to Friday, from 7:00 till 19:00
- 13 Świętego Wawrzyńca St;
open form Monday to Friday, from 7:00 till 16:00
- 6 Powstańców Wielkopolskich St;
open form Monday to Friday, from 8:00 till 18:00
Buying the first long-term ticket, a passenger should produce an identity document and a document entitling him/her to ticket concessions (if applicable).
A passenger can purchase successive period tickets by topping up the Cracow City Card via vending machines placed at stops.
There are ticket inspections carried out on public transport. They may be carried out by authorized workers of the Municipal Infrastructure and Transportation Board who possess special ID badges and Cracow City Card readers. During an inspection, all validating machines are blocked. Inspectors may demand passenger's valid document entitling him/her to a discount or free travel (apart from a ticket).
In the event a passenger does not have a ticket or a document entitling him/her to a discount, he/she is required to pay the so-called additional fee, which is a penalty for travelling without a ticket. The passenger may pay the fee to inspectors or ask for a call for payment and pay the fee within 14 days of the issuance of the notice. If a passenger travelling without a ticket refuses to pay the fee and have a bill issued, inspectors may demand that he/she produce an identity document. If the passenger fails to do so, the inspectors may ask the police to establish the passenger’s identity.
A passenger who does not have a valid Cracow City Card or a document entitling him/her to a discount during a ticket inspection, he/she should ask for a bill and show it together with a Cracow City Card and a document entitling him/her to a discount at a Point of Ticket Sale, where the penalty will be annulled. In such case, the passenger is required to pay only a handling fee of several PLN.
Information concerning regulations for transport of people and luggage on public transport in Cracow is available on the website below (the rules and regulations as well as the extract are available in Polish and English):
There are not additional charges for transport of animals and luggage. Animals and luggage should be transported in compliance with the safety regulations. (If there is a well-founded fear that the regulations may be violated, the driver may refuse to let a passenger in/demand a passenger leave the vehicle.)
To open the door on a public transport vehicle, you should use the hot button, which can be found near the door inside and outside the vehicle. If you want to get on or get off the vehicle, press the hot button.
Some stops (especially the ones located far from the city centre) are request stops: the driver will stop only at passenger’s signal. Request stops are marked with the letters 'NŻ' on timetables and at the stops. A passenger who wants to get off at a request stop, should press a hot button inside the vehicle a moment before the bus reaches the stop, while a passenger who wants to get on the vehicle at a request stop should signal it stretching an arm out so that the driver can see it.
Planning a journey
To plan a journey and learn how to get from one place to another in the most convenient way, use the following websites:
http://krakow.jakdojade.pl/. Available in Polish and English, the website allows its users to plan a detailed route. A similar route planner is available on the website of the Municipal Transport Company http://www.mpk.krakow.pl/ (both in Polish and in English). There are also applications for mobile phones designed to facilitate travelling, for instance the Transportoid http://transportoid.com/